Desmond Insurance Blog
It can be difficult for hotels and those in the hospitality industry to keep up with the current changes how much more in the future. However, the improvements and savings on how technology can deliver mean that the hotel industry needs to keep an eye on these trends.
The new face of computing is mobile, as devices such as smartphones and tablets revolutionize the way we cooperate with technology. The hotel industry is no exception to this revolution, and in some cases, leading the way.
By their very nature, there are expectations that mobile technology may have minimal impact on hotels because they are fixed entities. However, with the help of tablets, laptops and smartphones become essential tools.
It is normal for customers to expect the hotel to provide them with a more personalized experience from the welcome message to the additional services such as flowers in the room. It quickly makes a vast range of valuable patron preference data that needs to enter in the system of the hotel management to deliver personalized and high-quality service for each return visit.
It is not a simple situation of connecting the customer relationship management into the system but more of embedding the process of captivating the preferences of the guests and using that data for example. If a guest leaves a comment on the hotel to someone on the front desk as they go the information to the applicable operational team, they can fix it and will notify the guest upon their return.
Social media impacted the hotel industry with applications such as Trip Advisor. It has become one of the primary bases of data for people who are looking for a hotel or leisure facilities for holidays or business stays. It is critical for the property to monitor its online reputation. It relates directly to the daily operations. It is a must that social media monitoring interface with the hotel management system to ensure fast and appropriate actions.
Hotels right now are becoming more on par with technology. It will continue to redefine and disrupt the operations. It is also time to think about subscribing to an insurance plan for the safety and security of your business. It will help in giving you fewer things to think of and more time focusing on your business.
At Desmond Insurance, we do our best in making sure that our clients are well-protected with affordable and comprehensive policies. We make sure to go the extra mile to help you with your needs. To learn more about how we can help you, please contact our agency at (859) 491-5100 or Click Here to request a free quote.