Desmond Insurance Blog
People rarely give a second thought to a hotel’s lobby area, but it's one of the most critical parts of the building. Its design will leave guests either impressed and wanting to return, or indifferent and determined to choose another hotel next time. If hoteliers want travelers to choose their establishment, they have to place greater importance to their lobby. Here are three reasons why:
First Impressions Matter
The lobby is your guest's first look at your hotel, and the impression it makes will leave a mark. You want people's first glimpse of your establishment to be a positive one. Think of what the outcome would be if guests entered a musty-smelling lobby and outdated furniture. If they don't immediately leave, you can bet they will never return for another visit. But if they arrive at a hall that's bright, welcoming, and smells good, they'll come back. If you're lucky, they'll even bring some friends.
It Sets the Stage for Your Guest's Stay
The hotel lobby is a hive of activity, with luggage abound as people arrive to check in or check out. Make things easier for your guests by ensuring the concierge and front desk are accessible. Give careful consideration to the front desk design. It shouldn't be too high or too low. There should always be a concierge available while the people operating the front office should be friendly and accommodating.
It's Where People Wait and Socialize
Perhaps the most critical function of the lobby is it brings people together. Whether your guests are organizing a day trip or a night out, you know they will be meeting with fellow travelers in the lobby. Plus, there's only so much that a hotel room can provide so you can expect people to head here to search for food, check the amenities out, or socialize. More importantly, the lobby is where your guests will wait, either for their friends or to check in or out. No one likes waiting, so a lobby that's comfortable, welcoming, and interesting will help pass the time in a pleasant manner.
One of the best investments a hotel owner can make is to refresh the lobby design. A good insurance policy is another worthwhile investment to consider.
At Desmond Insurance, we do our best in making sure that our clients are well-protected with affordable and comprehensive policies. We make sure to go the extra mile to help you with your needs. To learn more about how we can help you, please contact our agency at (859) 491-5100 or Click Here to request a free quote.